Reputation Management Services
Every online review of your business is an opportunity to define your customer service brand through an engaged, personalized response. It's also one of the first things that an "at capacity" team lets slip.
Reputation management can be vital to maintaining a good perception of your business. Before purchasing, the average customer looks at 6-12 reviews. Even if a business has average or sub-par reviews, potential customers will choose to buy with them if they have appropriate responses that attempt to resolve a guest's complaints. It shows customers how a business values customer service. One third of Facebook users will message a brand or company to seek out customer service. How these situations are handled are important not only to the individual customer, but how the business is perceived.
Stay on top of your reviews with Reputation Management services by Valet Interactive. We respond to your reviews promptly and professionally on multiple platforms, including TripAdvisor, Google+ and Yelp, functioning as an extension of your management team. We also identify trends and keep you informed of the actionable feedback your customers are sharing online.