VoiceTraker™: Online Call Tracking Services
To get ahead in today's competitive market, you need to know what your customers are asking for. You need to know which marketing campaigns are working and which aren't. And you need to know fast.
Valet Interactive presents VoiceTraker™, effective online call tracking services for hotels and resorts.
Why Should I Track Phone Calls?
Despite the increased availability of hotel websites, millions of travelers still prefer to make reservations over the phone. If you're not tracking their behavior just as you would an online visitor, then you're losing revenue opportunities.
Call tracking services with VoiceTraker™ offers these powerful advantages:
- Campaign Comparisons – Call tracking lets you analyze which campaigns, keywords and packages are driving real revenue.
- Clear and Actionable Data – VoiceTraker™ reports are easy to read and allow you to follow your customers through the complete sales cycle.
- Team Training – Call recording reveals your team's phone etiquette so you can find opportunities to improve conversion and customer service.
- Call Center Accountability – If you outsource your reservations line, you can review their sales efforts and hold them accountable for conversion.
- Reduced Call Volume – Common phone requests may be answered on your website.
How Does Call Tracking with VoiceTraker™ Work?
When you sign up for VoiceTraker™, you will be provided with an 888 phone number that we will track for you. All calls to this number are rerouted to the line of your choice, usually the front desk, so you never have to add an office line or alter your operation in any way.
Plus, you can employ a unique trackable number for each campaign you run. By tracking calls separately from your website, mobile site, PPC campaigns or partnered listings, you can clearly see which campaigns are driving real revenue and which you need to improve.
VoiceTraker™ phone call tracking has the following features:
- Customer phone number and location captured
- High-quality recording of all calls, available within 60 minutes
- Ability to make notes and record revenue
- Google Analytics integration for campaign comparison and analysis
- Simple web-based reporting
- Option to add multiple tracked numbers
Valet Interactive offers several call tracking service plans based on your needs. To sign up for VoiceTraker™ or to see rates, request a Free Quote today.
